Assessments

Engagements built around membership behaviour

Each offering starts from loyalty app records you already hold. Choose a full assessment when you need a wide reading, or a shorter review when one question is already clear.

Analyst reviewing membership notes at a meeting table

Flagship

Membership Behaviour Assessment

A structured review of how members join, return, redeem, and quietly leave your loyalty programme.

3–5 weeks · From MYR 12,800 per engagement

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Notebook and charts spread across a desk during a review

Retention Pattern Review

Focused study of when members slow down, pause, or leave—and which programme moments precede those shifts.

2–3 weeks · From MYR 6,400

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Two colleagues discussing printed cohort notes

Cohort Engagement Briefing

Side-by-side reading of member cohorts so you can see which join months or channels behave differently.

10–14 days · From MYR 4,800

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Working session around a shared table with notebooks

Loyalty Advisory Session

A half-day working session to pressure-test a planned reward change against known membership behaviour.

Half day (3–4 hours) · MYR 2,200 per session

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