Terms of use

Last updated: 18 August 2026

Acceptance

By accessing digitalvertexgrid.digital or engaging Digital Vertex Grid for membership behaviour analysis related to loyalty apps, you agree to these terms. If you do not agree, do not use the site or request services.

Services described

Pages on this site describe professional analysis and advisory engagements. Descriptions are informational. A separate engagement letter sets the binding scope, fees, timelines, and deliverables for any paid work.

No professional guarantee of commercial outcomes

Our findings and recommendations are based on information you provide and methods described in the engagement letter. We do not guarantee membership growth, redemption targets, or revenue results.

Intellectual property

Website content, including text, layout, and branding of Digital Vertex Grid, is owned by us or used under licence. You may not copy substantial portions for commercial use without written permission. Deliverables produced under an engagement letter are licensed to the client as stated in that letter.

Acceptable use

You may not misuse the site, attempt to disrupt its operation, submit malicious content through forms, or misrepresent your affiliation when contacting us.

Liability

To the fullest extent permitted by Malaysian law, Digital Vertex Grid is not liable for indirect, incidental, or consequential losses arising from use of this website. For paid engagements, liability limits are defined in the engagement letter.

Governing law

These terms are governed by the laws of Malaysia. Courts in Kuala Lumpur have exclusive jurisdiction over disputes arising from website use, subject to any different forum agreed in an engagement letter.

Changes

We may update these terms from time to time. Continued use of the site after changes constitutes acceptance of the revised terms.

Contact

Questions about these terms: info@digitalvertexgrid.digital, +60322740829, 1 144 Jln Tun Sambanthan,Kuala Lumpur,Wilayah Persekutuan,50470,Malaysia.