Engagement
Retention Pattern Review
Focused study of when members slow down, pause, or leave—and which programme moments precede those shifts.
Who it is for
Teams that already know enrolment is healthy but cannot explain quiet attrition.
What you leave with
A timeline of retention friction points with recommended programme adjustments.
Preparation
Share monthly active-member counts and a sample of lapsed-member histories.
Constraints
Best suited when at least six months of membership activity is available.
How the work unfolds
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Define retention windows
Agree on what “active,” “quiet,” and “lapsed” mean for your programme.
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Pattern pass
Read membership histories for common slowdowns after specific rewards or calendar periods.
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Briefing
Present findings and a short list of retention experiments suited to your rules.