Digital Vertex Grid

Engagement

Loyalty Advisory Session

A half-day working session to pressure-test a planned reward change against known membership behaviour.

Half day (3–4 hours) · Kuala Lumpur on-site or video call · MYR 2,200 per session

Working session around a shared table with notebooks

Who it is for

Teams preparing a tier redesign, new redemption rule, or partner reward launch.

What you leave with

Documented risks and safeguards before you announce a programme change.

Preparation

Send the draft change description three business days before the session.

Constraints

One programme in focus per session.

How the work unfolds

  1. Pre-read

    We review your planned change and any recent membership notes you share.

  2. Working session

    We walk through member reactions by segment and stress-test edge cases.

  3. Summary

    You receive a short written record of decisions and open questions.